Job Number: 17665

External Description:

Job title: Customer Service Professional

Location: Camberley Riverside Way

Contract length: 12 month contract

Shift Pattern:  Monday-Friday 9-5

Rate: PAYE

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is currently seeking candidates for the position of Customer Service Professional on behalf of Siemens Healthineers.This role operates Monday to Friday. 

 Responsibilities:

• Generate RCO order confirmations as necessary.

• Create and verify reservations with distribution centers.

• Resolve export control check issues pertaining to the RCO business.

• Execute customer credit checks for RCO transactions.

• Place internal and external purchase orders and verify third-party order confirmations.

• Oversee the execution of invoicing for RCO business, adhering to agreed payment conditions.

• Conduct back-order processing, including verification of the balance between order and delivery, alignment with Business Management, customer communication, and processing of shortfalls.

• Assume responsibility for the customer complaint process.

• Issue credit notes for RCO business when required.

• Ensure proper archiving of relevant documentation, such as RCO customer orders, order confirmations, and invoices.

Key Skills required: 

•Knowledge of goods import and export processes.

•Self-motivation and ability to work to deadlines.

•Able to use MS Office to an intermediate level.Proficiency in SAP processes, specifically related to managing purchase and sales orders.

Job Number: SIE1JP00036604 CS

Community / Marketing Title: Customer Service Professional

Location_formattedLocationLong: Slough, South East England GB